Thank you for shopping at Label by Smiley. We strive to ensure that you are satisfied with your purchase. Please review our return and refund policy below:

Order Cancellation:
1.1. Customers can request order cancellations within 24 hours of placing the order. To cancel an order, please contact our customer support team at +91-7986842546 | Support: labelbysmiley@gmail.com
1.2. If the order has already been processed and shipped, we regret that we cannot cancel the order.

Returns and Refunds:
2.1. We do not accept returns and refunds for change of mind or products that do not meet your expectations.
2.2. In case you receive a damaged or defective product, please notify us within 48 hours of delivery. To report the issue, please contact our customer support team at +91-7986842546 | Support: labelbysmiley@gmail.com
2.3. For damaged product claims, kindly record a real-time video while unboxing the parcel. Capturing the unboxing process ensures a prompt resolution for any issues encountered.
2.4. Our team will assess the evidence provided, and if deemed valid, we will offer you a replacement or a refund to the original payment method.
2.5. We reserve the right to refuse any replacement or refund if we suspect fraudulent activity or abuse of our return policy.

Refunds Process:
3.1. Once your refund request is approved, the refund will be processed within 7-10 business days.
3.2. The refund will be issued to the original payment method used for the purchase.
3.3. Depending on your bank or financial institution, it may take additional time for the funds to be reflected in your account.

Shipping Charges:
4.1. Shipping charges are non-refundable, except in cases where the product received is damaged or defective.
4.2. If eligible for a refund, the shipping cost will be deducted from the total refund amount.

Order Changes:
5.1. We cannot make changes to your order once it has been placed. This includes changes to the shipping address, products ordered, or any other order details.

Limited Warranty:
6.1. Label by Smiley provides a limited warranty for specific products as mentioned on the product page. For warranty claims, please refer to the warranty policy associated with the respective product.

Contact Us: If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at +91-7986842546 | Support: labelbysmiley@gmail.com

Please note that by making a purchase on labelbysmiley.com, you agree to the terms and conditions of this return and refund policy. Label by Smiley reserves the right to amend or update this policy without prior notice. It is recommended to review this policy periodically to stay informed about any changes.